1. Personal Information We Collect

​

We may collect the following types of information when you use our website, contact us, or book our tours:

• Name

• Email address

• Telephone number

• Country or region of residence

• Preferred language

• Travel dates, number of guests, and interests related to your visit

• Payment-related information processed via third-party providers (we do not store full credit card numbers on our own servers)

• Any other information you voluntarily include in inquiry forms or emails

Our website may also automatically collect certain technical information such as IP address, browser type, and pages viewed, for security and analytics purposes.

 

2. Purpose of Use

 

We use personal information only within the scope necessary for the following purposes:

• To respond to inquiries and provide information about our services and tours

• To confirm, manage, and communicate about bookings and itineraries

• To provide guiding and related travel services you have requested

• To send important notices regarding changes to tours, terms, or this Policy

• To improve our website, services, and customer experience (e.g., through anonymized statistics)

• To comply with legal obligations and respond to lawful requests from authorities

If we intend to use your personal information for purposes other than those listed above, we will notify you in advance and obtain your consent as required by law.

 

3. Legal Basis and Consent

 

We process personal information based on:

• Your consent

• The necessity to perform a contract (such as providing booked tours)

• Our legitimate interests in operating and improving our services

• Compliance with legal obligations

You may withdraw your consent at any time by contacting us, but this may affect our ability to provide certain services.

 

4. Sharing and Disclosure of Personal Information

 

We do not sell your personal information to third parties. We may share personal information only in the following situations and to the minimum extent necessary:

• With service providers that assist us in operating our website, processing payments, or delivering services (e.g., payment processors, booking tools), under appropriate confidentiality and security obligations

• With local partners where reasonably necessary to arrange services you have requested (for example, restaurants, activity providers, or transportation operators)

• When required by law, regulation, court order, or requests from competent authorities

• When necessary to protect the rights, property, or safety of you, other guests, or our company

In case of cross-border transfers of personal data, we will take appropriate measures required by applicable laws.

 

5. Data Retention

 

We retain personal information only for as long as necessary to fulfill the purposes described above or as required by law (for example, accounting and tax rules). Afterwards, information will be deleted or anonymized in a secure manner.

 

6. Security Measures

 

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, loss, destruction, alteration, or leakage. However, no method of transmission or storage is completely risk-free, and we cannot guarantee absolute security.

 

7. Your Rights

 

Subject to applicable laws, you may have the following rights regarding your personal information:

• Right to confirm whether we hold personal information about you and to access it

• Right to request correction, addition, or deletion of inaccurate or incomplete information

• Right to request suspension of use or deletion where our handling violates applicable laws

• Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details in Section 10. We may need to confirm your identity before responding.

 

8. Children’s Privacy

 

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been provided, we will delete it as soon as reasonably possible.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our services. The updated Policy will be posted on this page with a revised “Last Updated” date and will take effect when published.